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Steven Levy and Brad Stone, "The Wi-Fi Wave," Newsweek, June 10, 2002, p. 38
"Two million use it [Wi-Fi, or Wireless Fidelity] now." There are currently 3,000 public hot spots.
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Mike Musgrove, "Tech-Support Seekers Turn to the Web," Washington Post, p. E1, December 28, 2001
"Microsoft says its tech support site received 200 million hits this year compared to just 4 million calls."
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