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Saumya Roy, "Broadband: On the Fast Track?", Medill News Service, February 21, 2002
"...almost 80 percent of American homes have access to at least one form of broadband connection, while half of those have a choice of three or more providers. "
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Mike Musgrove, "Tech-Support Seekers Turn to the Web," Washington Post, p. E1, December 28, 2001
"Microsoft says its tech support site received 200 million hits this year compared to just 4 million calls."
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